Privacy Policy
Divine Medicines we operates divinemedicines.com. This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information when you visit our website or place an order with us.
By using divinemedicines.com, you agree to the collection and use of information as described in this policy.
Information We Collect
Account & Order Information
- Name, Phone Number, Email Address, & Delivery Address
- Order history and items purchased
- Payment method details (we do not store full card numbers)
Health-Related Information
- Prescription images or details you upload or share with us to fulfill an order for prescription medicines
- Any health information you voluntarily share with our pharmacist or support team when asking for guidance
Technical Information
- IP address, browser type, and device information
- Pages visited, time spent on site, and general browsing behavior (via cookies)
Communications
- Messages you send us via WhatsApp, phone, email, or our contact form
How We Use Your Information
We use your information to:
- Process, verify, and deliver your orders
- Verify prescriptions for prescription-only medicines
- Communicate with you about your order status, delivery, or support requests
- Respond to questions and provide pharmacist guidance you request
- Improve our website, product range, and customer experience
- Send order updates and, where you’ve opted in, promotional offers
- Comply with applicable Pakistani laws and pharmacy regulations
We do not sell your personal or health information to third parties for marketing purposes.
Prescription & Health Data Handling
Because we handle prescription and health-related information, we treat this data with extra care:
- Prescription images and health details are used only to verify and fulfill your order.
- Access to prescription data is limited to authorized pharmacy staff involved in order verification and dispensing.
- We retain prescription records only as long as necessary for order fulfillment, legal record-keeping, and regulatory compliance.
- We do not use your health information for advertising or share it with third parties except as required to deliver your order (e.g., with our delivery partner, and only the information needed to complete delivery).
Who We Share Your Information With
We share limited information only where necessary:
- Delivery partners/riders — name, address, and phone number, to deliver your order
- Payment processors/banks — to process your payment securely
- SMS/WhatsApp providers — to send order confirmations and updates
- Regulatory or legal authorities — if required by law, such as Pakistani drug regulatory requirements
We do not share your data with third parties for their own marketing purposes.
Payments
Payments made by card or online banking are processed through secure, licensed third-party payment gateways. We do not store your full card number, CVV, or banking passwords on our servers. For Cash on Delivery (COD) orders, no online payment information is collected.
Cookies
Our website uses cookies to:
- Keep you logged in and remember items in your cart
- Understand how visitors use our site so we can improve it
- Support login security (temporary cookies to check if your browser accepts cookies)
You can disable cookies in your browser settings, though some features of the site (like the shopping cart) may not work properly without them.
Data Security
We take reasonable technical and organizational measures to protect your personal and health information from unauthorized access, loss, or misuse, including secure website hosting and restricted access to customer and prescription data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your account, order, and prescription information for as long as your account is active, and afterward for as long as needed to comply with legal, tax, and pharmacy record-keeping requirements, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your account and personal data, subject to our legal and regulatory record-keeping obligations
- Opt out of promotional messages at any time (order-related messages will still be sent)
To exercise any of these rights, contact us using the details.
Children's Privacy
Our website and services are intended for users who are 18 years or older, or who are purchasing medicines on behalf of a family member with appropriate consent. We do not knowingly collect personal information directly from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at:
- WhatsApp:Â 0325-9493919 / 0309-1849167
- Phone:Â 0325-9493919 / 0309-1849167
- Email:Â [email protected]
- Hours:Â 08AM To 10PM
You can also reach us through our Contact Us page.
